Terms of Sale & Privacy

IL Filarino di Lorenza Rotino, headquartered at Via Andrea Costa, 90/C, 40067 Pianoro (BO), registered with the Bologna Business Registry, is the owner of www.ilfilarino.it

A. Acceptance of the general conditions of sale

  1. The contract stipulated between Il Filarino di Rotino Lorenza and the Customer must be considered concluded with the acceptance, even partial, of the order by Il Filarino di Rotino Lorenza.
    Such acceptance shall be deemed tacit unless otherwise communicated in any manner to the Customer.
    By placing an order in the various ways provided, the Customer declares that he/she has read all the information provided to him/her during the purchase procedure, and fully accepts the general and payment conditions transcribed below.
  2. If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure is completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in accordance with the provisions of Articles 3 and 4 of Legislative Decree 185/1999 on distance selling.
  3. Any right of the Customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order is excluded.

B. Mode of purchase

  1. The Customer may only purchase products in the electronic catalog of Il Filarino di Rotino Lorenza at the time of placing the order and viewable online at www.ilfilarino.it, as described in the relevant information sheets.
    It is understood that the images accompanying the description sheet of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products present in the picture.
  2. The correct receipt of the order is confirmed by Il Filarino di Rotino Lorenza by means of an automatic e-mail response, sent to the e-mail address provided by the Customer.
    This confirmation message will contain the Date of execution of the order and a ‘Customer Order Number’, to be used in any further communication with Il filarino di Lorenza Rotino.
    The message will repeat all the data entered by the Customer, who undertakes to verify their correctness and promptly communicate any corrections.

C. Methods of payment

The following forms of payment are accepted:

  • Paypal
  • Bank Transfer in Advance
  • Marking

Paypal

In case of non-acceptance of the order or misunderstandings of various kinds related to the order, either by the Customer or by Il Filarino di Rotino Lorenza, the amount related to the cancelled goods will be credited back to the Customer’s Paypal account. The timing of re-crediting to the chosen payment instrument within the Paypal account depends solely on PayPal and the banking system. Once the amount has been credited back to the Paypal account, under no circumstances can the company Il Filarino di Rotino Lorenza be held liable for any damages, direct or indirect, caused by delays in the actual crediting dependent on Paypal or the banking system.

At no time during the purchase process is Il filarino di Rotino Lorenza able to know the buyer’s credit card information, which is transmitted via a secure connection directly to the Paypal site handling the transaction.

No computer files of Il Fialrino di Rotino Lorenza will retain such data. Under no circumstances, therefore, can Il filarino di Rotino Lorenza be held responsible for any fraudulent and improper use of credit cards by third parties when paying for products purchased.

Bank Transfer in Advance

In case of payment by Advance Bank Transfer, what has been ordered by the Customer will be kept committed until receipt of the proof of transfer, to be sent to Il Filarino di Rotino Lorenza (by fax or e-mail) no later than 3 working days from the date of acceptance of the order. The shipment of what has been ordered will take place only upon the actual crediting of the amount due on the c/c Il filarino di Rotino Lorenza which must take place within 7 working days from the date of acceptance of the order.

Beyond these deadlines, the order will be deemed automatically cancelled.

In case of non-acceptance of the order or misunderstandings of various kinds related to the order, either by the Customer or by Il Filarino di Rotino Lorenza, Il filarino di Rotino Lorenza guarantees a full refund of the amounts already paid.

The reason for the bank transfer should state:

  • the order reference number;
  • The date the order was placed;
  • First and last name of the order holder.

Marking

In case of payment by cash on delivery, the goods must be paid by the customer at the time of delivery.

D. Method and cost of delivery

  1. Rotino Lorenza’s Filarino can only accept orders with delivery to: Italy, San Marino, Vatican State.
  2. For every order placed on www.ilfilarino.it, Il Filarino di Rotino Lorenza will issue a receipt for the shipped material, attaching it to the shipment of the goods.
  3. Shipping is via GLS courier service
  4. Il filarino di Rotino Lorenza reserves the right to vary the shipping method in case the weight and size of the package are not compatible with the type of shipment chosen.
    Any additional costs due to such variation will be borne by Il Filarino di Rotino Lorenza.
  5. The shipping charges shown at the time of purchase are inclusive of packing material.
  6. Il Filarino di Rotino Lorenza is not liable in any way for delays, damage or theft/loss of purchased goods due to transportation and delivery of goods.

E. Right of withdrawal

1. Pursuant to art.
5 DL 185/1999, if the customer is a consumer (ie a natural person who buys goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Il filarino di Rotino Lorenza a reference of VAT), has the right to withdraw from the purchase contract for any reason, without explanation and without penalty, except as indicated in paragraph E.3 below.

2. To exercise this right, the customer must send Il filarino di Rotino Lorenza a notice to that effect, within 10 working days from the date of receipt of the goods.
Such notice must be sent by registered letter with acknowledgment of receipt, addressed to:

The Filarino of Rotino Lorenza Rotino

Via Andrea Costa, 90/C, 40067 Pianoro (BO)

or by telegram or fax always sent within the aforementioned period of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt, sent STRICTLY within the next 48 hours.
Once we have received the above notice of withdrawal, Il filarino di Rotino Lorenza will quickly communicate to the Customer instructions on how to return the goods, which must be received by Il filarino di Rotino Lorenza within 10 days of authorization.

3. However, the right of withdrawal is subject to the following conditions:

– the right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, attachments, etc. …);

– the purchased goods must be undamaged and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original package, we recommend, when possible, to put it in a second box.
The affixing of labels or adhesive tapes directly on the original product packaging should be avoided in all cases;

– in the case of yarns, either in spools or balls, the item must be returned completely intact.
Partially used balls or spools cannot be returned;

– In accordance with the law, the shipping costs related to the return of the goods shall be borne by the customer;

– shipping, until the goods are received by Il Filarino di Rotino Lorenza, is the complete responsibility of the customer;

– in case of damage to the property during transport, Il filarino di Rotino Lorenza will notify the customer of the incident (within 5 working days of receipt of the goods), to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;

– Il Filarino di Rotino Lorenza is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;

– upon its arrival at our store, the product will be examined for any damage or tampering not resulting from transportation. If the packaging and / or the original packaging are damaged, Il Filarino di Rotino Lorenza will deduct from the refund due a percentage, but no more than 10% of it, as a contribution to the costs of restoration.

4. Without prejudice to any repair costs for damages assessed to the original packaging, Il Filarino di Rotino Lorenza will refund the customer the full amount already paid, within 14 days of the return of the goods.

5. The right of withdrawal lapses totally, for lack of the essential condition of integrity of the good (packaging and / or its contents), in cases where Il Filarino di Rotino Lorenza ascertains:

– The lack of the original outer packaging and/or inner packaging;

– The absence of integral elements of the product.

– Damage to the product due to causes other than its transportation.

In case of forfeiture of the right of withdrawal, Il Filarino di Rotino Lorenza will return the purchased goods to the sender, charging the same shipping costs.

F. Guarantees

  1. All products sold by Il Filarino di Rotino Lorenza are covered by the manufacturer’s conventional warranty, if any, and by the 24-month warranty for conformity defects, in accordance with DL 24/02. To take advantage of warranty service, the Customer must keep the tax receipt.
  2. The manufacturer’s conventional warranty, if any, is provided as outlined in the documentation inside the product package. If, following intervention by an Authorized Service Center, the defect turns out not to be covered by the manufacturer’s conventional warranty, the Customer will be charged for any costs of verification and restoration required by the Authorized Service Center, as well as transportation costs, if incurred by Il Filarino di Rotino Lorenza.
  3. The 24-month warranty under DL 24/02 applies to the product that has a conformity defect, provided that the product itself is used correctly, in accordance with its intended use and with the provisions of any attached technical documentation. This guarantee is reserved for the Private Consumer (a natural person who buys goods for purposes not related to his professional activity, i.e., makes the purchase without indicating in the order form a VAT reference). In the event of a lack of conformity, Il Filarino di Rotino Lorenza shall, without charge to the Customer, restore the conformity of the product by means of
  4. Replacements in case of DOA (Dead On Arrival: product not working on delivery) occur only if expressly provided for by the manufacturer. The timing of replacement or possible repair of the product depends solely on the manufacturer’s policies.
  5. In the event that, for whatever reason, is unable to return to its Customer a product under warranty (restored or replaced), Il Filarino di Rotino Lorenza may proceed at its own discretion to refund the full amount paid or replace it with a product of equal or superior characteristics.
  6. No damages can be claimed from Il filarino di Rotino Lorenza for any delays in making repairs or replacements.
  7. In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original packaging, we recommend, when possible, to put it in a second box; it should be avoided in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product.

G. Privacy

  1. The personal data requested when placing the order are collected and processed in order to satisfy the Customer’s express requests and will not under any circumstances and for any reason be passed on to third parties. The data provided by the Customer will be processed in compliance with the Regulations in force with and/or without the aid of computer/electronic means and will be kept in such a way as to minimize, by means of suitable and preventive security measures, the risks of distribution or loss, unauthorized or unauthorized processing or non-compliant processing. Rotino Lorenza’s Filarino cannot be held responsible for any theft and/or fraudulent use of data by third parties. Il filarino di Rotino Lorenza guarantees its customers compliance with the regulations on the processing of personal data, governed by the privacy code set forth in DL 196 of 06/30/03.
  2. The data controller is Il Filarino di Rotino Lorenza Via Andrea Costa, 90/C, 40067 Pianoro (BO).